![]() ![]() Office 2021 is a one-time purchase that comes with classic apps like Word, Excel, and PowerPoint for PC or Mac, and does not include any of the services that come with a Microsoft 365 subscription. ![]() With a subscription, you get the latest versions of the apps and automatically receive updates when they happen. Microsoft 365 also comes with services like 1 TB of OneDrive storage, 60 Skype minutes per month, and Microsoft chat and phone support. The apps can be installed on multiple devices, including PCs, Macs, iPads, iPhones, Android tablets, and Android phones. Explain your situation: let them know what ProduKey reports: maybe even the last 5 characters in Belarc if they are different than ProduKey.Microsoft 365 is a subscription that comes with premium apps like Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access (Publisher and Access available on PC only). If unsuccessful, call Microsoft 80 or 88. Hopefully it will get you to the point where you can re-install it on your computer. ![]() Unfortunately I don’t recall the steps you need to follow through but If you can get through the process chances are Microsoft’s assigned product key will be different than your purchased product key. Even if you hadn’t used a Microsoft account and/or didn’t purchase it through the store, try anyway. If you have a Microsoft account, try this. In 2017 he had to re-install it and the following recommendation worked for him. I had used my Microsoft account to purchase it through the store. ![]() I installed Microsoft Office Home & Business 2013 in 2015 on a laptop I gave my son. ![]()
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